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Before your stay,
the things you may be wondering.
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Stay
About your stay
Check-in, cancellation, payment, luggage, extensions — answers to questions about your stay overall.
QCheck-in and check-out times
AOur check-in and check-out times are as follows. Check-in 15:00 Check-out 11:00QArriving after 22:00
AIf you expect to arrive after 22:00, please let us know in advance. Likewise, if check-in will be later than originally planned, please contact us ahead of time.QCancellation fees
ASame-day cancellations are charged 80% of the room rate, and cancellations the day before are charged 20%. Cancellation terms differ for group bookings — please contact our reservations team directly. Hotel main line: +81-78-992-8111QReservation hours
AReservations by phone are accepted 10:00 — 20:00. Hotel main line: +81-78-992-8111 Online bookings are available 24 hours a day.QLost & found
AFor items left in the hotel, please contact the front desk. Hotel main line: +81-78-992-8111QWaitlist for sold-out dates
AIf your preferred dates are fully booked, we are happy to add you to a waitlist. Please let our reservations team know.QPayment methods
ARoom charges may be paid by cash, credit card, QR code payment or gift card. Payment is settled at check-in. * Credit cards (VISA / Mastercard / JCB / AMEX / Diners / UnionPay / AEON) Lump-sum payment only. * QR code payments (PayPay, Alipay, Rakuten Pay — Rakuten Pay only for accommodation) * Gift cards (VISA, VJA, JCB) Please note that no change is given for gift card payments.QLuggage storage
AWe are happy to hold luggage before check-in or after check-out, provided it is on the same day as your check-in or check-out date. If you arrive before check-in, please complete the check-in formalities at the front desk and we will bring your luggage to your room once it is ready.QEarly check-in & late check-out fees
AEarly check-in and late check-out are available at the following rate. ◆ From ¥1,500 per hour per person (tax & service incl.) * The rate varies by room type.QStaying with children
AOther than on specific plans, there is no separate child rate. We welcome shared bedding through elementary-school age — there is no extra charge for shared bedding, but if an additional bed is required, the adult rate applies. A baby cot is ¥1,300 (tax & service incl.), and a bed guard is provided free of charge. * The baby cot is intended for infants under 1 year old who are not yet pulling to stand. For children who pull up to standing, please use the bed guard. We also offer children's pajamas (free, sizes 90 / 110 / 130 cm), a children's bath chair (free, up to age 2), and a playpen + joint-mat set (¥500, tax & service incl.). Some rooms cannot accommodate all of these. Stock is limited, so please contact us in advance if you would like to request any of the above.QHousekeeping during consecutive nights
AHousekeeping is provided only upon request. * Fresh amenities (towels, toothbrushes) are placed at the room door each day. * For hygiene reasons, rooms are cleaned at least once every three days even without a request. * Other amenities are available at the Free Amenity Bar in front of the 1F front desk.
Room
About the rooms
Non-smoking rooms, amenities, items on request, laundry and room sizes.
QNon-smoking rooms
AFloors are separated into smoking and non-smoking. If a non-smoking room is not shown when booking, or for bookings by phone, please let our staff know. * If smoking takes place in a non-smoking room, a restoration fee will be charged. * The restoration fee is ¥1,200,000 per floor.QRoom features & amenities
ATV, BS satellite channels, telephone, refrigerator (empty), Wi-Fi internet access, electric kettle, mug, tea set, glasses, hair dryer, hangers, washlet toilet, humidifier-air purifier, body wash, hand soap, shampoo, conditioner, T-razor, toothbrush kit, hairbrush, shower cap, bath towel, face towel, slippers, shoehorn, shoe shine paper, nightwear. * The front desk also offers a Free Amenity Bar (basic skincare, bath salts, coffee, tea, and more).QItems available on request
AMobile / smartphone chargers, extension cords, trouser press, electric fan, desk lamp, floor lamp, universal adapter, nail clippers, thermometer, wine glasses, wine opener, bottle opener, blankets, buckwheat-husk pillow, anti-snore pillow, bath chair, bath board, children's bath chair (up to age 2), children's pajamas (90 / 110 / 130 cm), bed guard, playpen + joint-mat set (¥500 per night), baby cot (¥1,300 per night), bathrobe (¥500 per night), laptop (¥1,100 per night), DVD player (¥1,000 per night). * All prices include consumption tax and service charge.QInternet access
AFree high-speed internet — both wired LAN and Wi-Fi — is available in all 184 guest rooms. * Internet security remains the responsibility of the guest.QLaundry rates
ARates vary by service type and garment. Some examples are listed below for reference — other items can also be accepted, so please feel free to ask. 【Laundry】 Men's dress shirt from ¥495 / Men's trousers from ¥880 Ladies' blouse from ¥495 / Ladies' skirt from ¥770 【Pressing】 Suit (jacket + trousers) from ¥1,210 / Ladies' skirt from ¥550 【Dry Cleaning】 Suit (jacket + trousers) from ¥2,420 / Ladies' skirt from ¥1,100 * Express service incurs a surcharge of 50% on top of the standard rate. * Other items can also be accepted — please ask. * All prices include tax. A coin laundry is also available on the 9th and 10th floors. Washer: ¥400 per cycle / Dryer: ¥200 per 30 minutesQLaundry service hours
ALaundry, dry cleaning and pressing are all accepted on the following schedule. Standard finish: items received by 9:00 are returned by 17:00 the same day. Express finish: items received by 9:00 are returned by 14:00 the same day. items received by 13:00 are returned by 17:00 the same day. * Laundry service is closed on Sundays and public holidays.QRoom sizes
AThe size of each room type is as follows. Single 22.7 m² Double 22.7 — 25.6 m² Deluxe Double 47.9 m² Twin 33.1 — 43.2 m² * Triple use (3 guests): 33.1 — 43.2 m² Junior Suite 57.4 m²QTriple and quadruple rooms
AA triple room is a twin room with one sofa bed added. A quadruple room adds a further extra bed on top of that.
Parking
About parking
Where to park, capacity, fees, affiliated lots and how to reach us.
QGetting to the parking
AComing along Seishin-Chuo Line, turn left at the "Seishin-Chuo Eki-kita" traffic light (look for McDonald's on the corner). You will join Seishin Route 8. ↓ Turn right at the first T-junction (look for Heian Saiten on the left). ↓ Take the ramp down to the underground parking, alongside the hotel entrance.QParking capacity
AHotel parking has 97 spaces. A further 3,000 spaces are available across our contracted parking lots.QParking height limit
AThe standard limit is 2.2 m. Some sections of the garage have no height limit — please ask a staff member.QParking fees
A■ Standard rates Hotel parking: ¥350 for the first hour, then ¥200 per 30 minutes. Contracted parking: ¥210 for the first hour, then ¥50 per 30 minutes. * Contracted parking is open 5:00 — 1:30 AM (entry until 11:30 PM). ■ Hotel guests: ¥1,200 per car per night. * Sightseeing buses ¥5,500 each, microbuses ¥3,300 each (advance reservation required). * You may move your car in and out as many times as you like during your stay. ■ Banquet guests: free for up to 3 hours. ■ Restaurant guests: free for up to 2 hours with a spend of ¥2,500 or more. * All prices include tax.QAffiliated parking
AWe have arrangements with the Ekisoare Seishin-Chuo and Plenty parking lots. For details, please see the access pages of each at the URLs below. https://ekisoare.jp/access/ https://plenty.jp/access/QGetting to the hotel
ANearest station: Seishin-Chuo Station on the Kobe Municipal Subway — right outside the exit. Nearest interchange: about 10 minutes by car from the Tamatsu IC on Daini-Shinmei Road.
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